Cappsure

Mobile Work Order Management App

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Irrigation Tech Explains How He Uses Cappsure

Isaac Ruiz, an Irrigation Tech with Newtex Landscape, explains how Cappsure has helped him with his job (Spanish w/ English subtitles).

Cappsure was designed for team members to be able to create reports directly from the field. With a picture based inventory, Cappsure is easy to learn.

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Irrigation Reporting Video

Check out our newest video on how Cappsure helps landscapers keep track off irrigation parts and services.

Low cost, high margin irrigation parts represent a real opportunity to increase revenue on maintenance service contracts. At the same time, keeping track off all of the parts your crew put into the ground is complicated and time consuming. Cappsure was developed to make this process as painless as possible.

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Introducing Technology to ESL Employees

The premise of using field based technologies is to add efficiency, solve problems in the field where they happen and communicate internally and externally as quickly as possible. Information from the field, and being able to respond quickly, is integral to our success as landscapers. Sadly, many companies do not believe that their field employees are capable of using technology to add value from the field.
 
Here’s a secret – many of those same employees use mobile apps in English and Spanish on their personal devices daily – sometimes even hourly! They register for Apps with passwords and credit cards – they download, play and share music – they text and add photos or downloaded images. These capabilities and activities are almost identical to the requirements of so many of the newest business Apps that are available.
 
 
Not only are these employees capable of using mobile apps but they actually enjoy being more included in more sophisticated elements of the business process. Here are a few tips to leveraging your field force more effectively:
 
  • Introduce the App and train 1-4 field based employees. 
  • Let them know they are an important part of a Pilot Program.
  • Set expectations of exactly what their role is, how often reports need to be done and when they need to be completed by.
  • Review and provide coaching on App usage and reporting.
  • Celebrate successes by calling out employees who have used the app consistently and correctly – maybe even with rewards!
  • Use those employees to now help train other employees as you roll out the App.
  • Be sure those employees communicate what’s expected from users (i.e., what reports, how often etc.)
  • Make the App a company requirement so the team knows what’s expected.
  • Enforce and reinforce team reporting requirements (i.e., Lets review your reports… One report is missing… what happened… Great job all reports were complete)
 
Regardless of language, education level or computer literacy, Cappsure was built to tear down these barriers and allow you to leverage the knowledge of all of your field based employees who touch your client’s properties the most.
 
You can’t be everywhere – so leverage the employees who are!

 

Mike Martinez is owner and president of Newtex Landscape Inc.  Mike is also a founder of Cappsure – a mobile field app especially created for the landscaping community. For more information go to www.home.cappsure.com  or reach Mike directly at mike.martinez@cappsure.com

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Why My Techs Create Their Own Proposals

Until very recently, on a typical day my Irrigation Techs would get a call from a Maintenance Crew in the field, explaining that a valve was broken. The Techs would then get in their vehicle and spend on average 20 minutes of‚ windshield time‚ to go out and investigate the issue. They would check the valve and come to the same ‚ bad valve‚ conclusion that the foreman had originally reported!
 
My Techs would then document their activity on a sheet of paper and either call our Office Manager, if she was available, to report the issue so she could create a proposal and send it off to our client. Or, the Tech would wait until the next day, if they remembered, and ask someone in the office to to assist with writing a proposal. That is a lot of work for a few hundred dollars, involves too many people, wastes a lot of time and too many things can go wrong (lost notes, forgetful staff etc.)
Approximately two years ago, I helped found and deploy Cappsure in my company – a mobile, field reporting App for landscapers. I loaded the App on my irrigation techs‚  mobile phones and trained them how to use it. It took approximately one hour to train them on how to create very specific proposals for their needs, such as creating a proposal to replace a valve, replace an irrigation timer, repair a mainline or lateral line – easy stuff that they are very capable of.
 
On the very first day they created 3 valve proposals in minutes, right from the field that we were able to review and forward to clients. Cappsure‚ proposal module allows them to mark the location on a GPS map, take a photo of the valve and enter the quantity of parts or labor needed. Cappsure bundles this info and instantly creates a client ready proposal that can be reviewed by office team members or emailed directly to the client for approval (One Click Approval button in the body of the email).
 

Today my irrigation techs, tree crews and field teams create their own proposals from the field in minutes with photos, notes, line item detail and pricing, right from their mobile devices! Also in many cases if a maintenance foreman spots a bad valve, he does not bother the Tech and saves on windshield time by creating the proposal in seconds himself using Cappsure.

Let’s face it, many of my maintenance foreman have their own side landscape businesses on the weekends – they know what a bad valve is! Now, my foremen create the proposal themselves with Cappsure and my techs spend time replacing the valve – making us money!
 

 

Mike Martinez is owner and president of Newtex Landscape Inc.  Mike is also a founder of Cappsure – a mobile field app especially created for the landscaping community. For more information go to www.home.cappsure.com  or reach Mike directly at mike.martinez@cappsure.com

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